Our HDI Seguros roadside assistance is a valuable service designed to provide drivers with immediate help and support when unexpected vehicle breakdowns or emergencies occur while traveling on the road.  Its primary objective is to ensure the safety and convenience of motorists, offering a wide range of services to assist drivers in overcoming unforeseen challenges that may leave them stranded on the side of the road.

The need for roadside assistance in Mexico arises from the inherent risks of driving, as vehicles can experience mechanical failures, flat tires, dead batteries, or accidents, leaving drivers and passengers in vulnerable situations.  Roadside assistance acts as a lifeline for those in distress, offering timely and professional aid to help get them back on the road or to a safe location.  Many people rely on this service for peace of mind during their daily commutes, long road trips, or vacations, knowing that help is just a phone call away.  This service is even more valuable as you travel through unpopulated areas in Mexico where many support services are limited. 

Our HDI Seguros roadside assistance services includes towing, jump-starting a dead battery, changing flat tires, fuel delivery, lockout assistance, and minor repairs.  When a vehicle breaks down, the driver can contact the roadside assistance hotline, which is available 24/7, and a trained operator will assess the situation and dispatch the appropriate help to the location.  This prompt response is crucial, especially in situations where drivers are stranded in unfamiliar or unsafe areas of Mexico.

Towing is one of the core services offered by roadside assistance programs.  If a vehicle cannot be repaired on-site, it will be towed to a nearby repair facility or the driver's preferred location.  This ensures that the car receives the necessary attention from qualified mechanics and avoids the potential risk of further damage or accidents caused by attempting to drive a compromised vehicle.

Jump-starting a dead battery is another frequent scenario where roadside assistance comes to the rescue.  Modern vehicles heavily rely on electronic systems, and a dead battery can render a vehicle immobile. Roadside assistance providers carry the necessary equipment to safely jump-start a car and get it running again.

Flat tires are a common occurrence while driving, and not everyone is proficient in changing a tire. Roadside assistance teams are well-equipped to change flat tires, providing a safer and more efficient solution for drivers who might otherwise struggle on their own.

Running out of fuel is an inconvenience that can leave drivers stranded on the road. Roadside assistance can quickly deliver fuel to get the vehicle back on track, saving drivers from walking long distances to find a gas station. 

Lockout assistance is another valuable service provided by our HDI Seguros roadside assistance program. Being locked out of a vehicle can be a frustrating and potentially dangerous situation, especially in isolated areas or during extreme weather conditions.  Roadside assistance technicians can quickly and safely unlock the vehicle without causing damage.  

In conclusion, roadside assistance plays a vital role in ensuring the safety and convenience of drivers on the road. It serves as a reliable lifeline for motorists facing unexpected vehicle breakdowns or emergencies. With its prompt and professional services, roadside assistance provides peace of mind to drivers, allowing them to tackle the uncertainties of the road with confidence. Whether it's a flat tire, a dead battery, or more serious mechanical issues, knowing that help is just a phone call away makes roadside assistance an indispensable service for every driver.

Complete Guidelines of our HDI Seguros Vehicle Assistance Offering

I. Towing service due to breakdown, collision or flood.

In the event of Breakdown or flood of the Authorized Vehicle and it is immobilized, cannot continue moving on its own, or cannot be repaired at the place of the Breakdown, and upon request of the Client, The Company will be in charge of coordinating and paying for a towing service up to a maximum amount of $ 1,000.00 USD per trip and vehicle to the closest place for repair.

In the event of collision of the Authorized Vehicle, if it is totally necessary, the Company will be in charge of coordinating and paying for a towing service up to up to a maximum limit of $ 500.00 USD per trip to the place indicated by the Insured, without limit of events.

In case the Insured decides to move the Authorized Vehicle to the United States of America for its repair, the Company will be in charge for a towing service up to the maximum amount of $ 500.00 USD per trip, in case there is any surplus in the amount, the Insured would pay the difference.

The obligation of the Company is limited to the payment of the transportation of the Authorized Vehicle; does not cover expenses for maneuvers, tolls, etc.

If the policy also covers trailers and / or semi-trailers they may also be towed by crane to the limit of $ 500.00 USD per trip and trailer, without limit of events.

In every case of towing of the Authorized Vehicle, it is necessary that either the Client or someone representing him / her go with the tow truck during the transportation.

II. Road Aid

 a) If the Authorized Vehicle runs out of gas, the Company will provide enough gasoline to reach the nearest gas station. The Company will pay for the gasoline up to a limit amount of 10 liters (2.6 US gallons). 

 b) If the Authorized Vehicle battery dies, The Company will be responsible of getting the battery recharged, so the Client can continue to the nearest workshop for repair

 c) If the Authorized Vehicle tire goes flat, the Company will be responsible of getting the tire changed or taking the flat tire to the nearest place for repair. In case of tire replacement, the replacement will be paid by the Insured.

 d) In the case the Client loses the car keys, or leaves the keys inside the Authorized Vehicle, The Company will responsible for sending to the place where the Client is located, a locksmith as well as for paying the locksmith transportation and fee.

These Services are limited to a maximum of three events. In all cases the Client must be present during the service provision.

III. Authorized dealer’s references

To the Client’s request, the Company will provide updated information of service stations and auto spares stores, the closest to where the Client is located.

IV. Sending spare parts

Only in the event that the Authorized Vehicle breaks down, The Company will be responsible for sending the spare parts that are available in the Mexican market when these spare parts are requested by the Insured and are necessary for the authorized vehicle repair and not available in the location where the event took place. The Client will pay for the spare parts.

V. Transportation of the driver and the occupants due to the Authorized Vehicle Breakdown

In the case the Authorized Vehicle breaks down within the Mexican Republic and has to be taken to a nearby garage for repair, the Company will organize and be responsible for ground transportation of the Client and his / her traveling companions (a maximum of 7 people besides the Client and according to the technical specifications of the manufacturer), to the place where the Authorized Vehicle will be repaired.

VI. Driver Service

In the event that the Client suffers an illness or an accident that prevents him / her from driving the Authorized Vehicle, and any of the occupants is able to do so, The Company will send and pay a driver to take the vehicle back to the Client´s residence or domicile, or to the location where the trip was heading.

VII. Transportation in case of Authorized Vehicle Breakdown, Collision, Theft or Flood 

In case the repair of the Authorized Vehicle takes more than 24 hours for breakdown and 48 hours for collision, and the authorized vehicle can´t be driven as a consequence of the breakdown or collision, or in the case the Authorized vehicle is stolen and reported to the Authorities, and is not recovered within the next 48 hours , The Company will pay for an economic class rental car for a maximum of 5 (five) days or the transportation on a commercial flight in tourist class for the Client and the occupants, either to the next location to where the trip was heading or to the Client´s residence or domicile, whatever option suits the Client best. Limited to the number of passengers based on the technical specification of the manufacturer, with a maximum of 7 people.

The car rental can be contracted in the Mexican Republic, in the United States of America or Canada, which must be done within 21 natural days after the claim.  In case that the car rental starts in the Mexican Republic , this may also be extended to the United States of America or Canada, as long as, the car rental in the United States of America or Canada is consecutive to the car rental in Mexican Republic, within a period not exceeding 48 hours after the end of the rental of the car in the Mexican Republic and up to the limit of 5 (five) consecutive calendar days, less the number of rental days previously contracted in the Mexican Republic. The maximum amount to cover for car rental in the United States of America or Canada will be $ 50.00 USD per day. The rental car in the United States of America or Canada will operate only under reimbursement.

VIII. Hotel Accommodations in case of Authorized Vehicle Breakdown, Collision, Theft or Flood

In case the repair of the authorized vehicle takes more than 24 hours for Breakdown and 48 hours for collision or flooding, and the authorized vehicle can´t be driven as a consequence of the breakdown, collision or flood, or in the case the authorized vehicle is stolen and reported to the Authorities, and it is not recovered within the next 48 hours, the Company will pay up to a maximum amount of 5 (five) nights hotel stay not to exceed a total of $ 500.00 USD per event.