How to File an Auto Claim in Mexico

If you're involved in an accident, it's crucial to file your claim immediately. Adhering to the insurance provider's procedures is essential, as failure to do so may lead to a denial of your claim. Ensure all claims are reported before you leave Mexico.

To report an accident: 

Call the police by dialing 911 and wait for an officer to arrive to make an accident report. If possible, do not move your vehicle. If safety is a concern, take photos before moving the vehicle. Once the vehicle is in a safe location, wait for authorities to file the accident report.

Call the insurance company: 

Call the insurance company HDI Seguros:  +52 (477) 740-2818 

If you have trouble contacting the insurance company, we are available 24/7 to assist you.  Call our office at +52 (686) 980-0627

• Request an English speaker if needed.
• Have your policy available before reporting an accident.
• Tell the HDI representative about your accident.
• You may need to wait for an adjuster to obtain a report.

Tips: 

• All claims must be reported while still in Mexico.
• To ensure that your claim is approved a claims adjuster MUST go to the accident location.
• If you are in an accident in an area with no cell service, you must drive to a location with service immediately and call to file the claim. The adjuster will come to you and may request that you travel together to the accident site.
• Do not sign any documents with any other party, except with your HDI insurance assigned adjuster.
• After filing a claim, please have the following documents ready to meet your assigned adjuster while in Mexico: -Print policy or digital policy -Driver License -Vehicle registration - Vehicle Ownership Title 
• After filing a claim make sure to write down the claim reference # and the name of your assigned adjuster.

Claims Follow Up: 

To follow up with HDI Seguros directly with any questions regarding your claim or repair of your vehicle, please contact the HDI Tourist Automobile Claims central office.  (Office hours: Monday through Friday from 9 am to 2 pm CST)  Call from US 01152 (477) 710-4700 ext. 4147 - Call from Mexico (477)710-4700 Ext. 4147 

If the repairs are in the USA, visit the page: www.internationalclaimservice.com HDI Seguros works with International Claims Service in Texas to help facilitate the claim and provide information to you once you have returned home. Their toll-free number is +1 (800) 284-9783 or direct +1 (956) 682-1353.

If you have any questions regarding your policy or coverage, we are here to help you.  Please feel free to contact us. Toll Free: 1-800-524-BAJA (2252) - Toll Free from Mexico 001-880-524-2252 - Local Mexican line +52 686-980-0627